1 to 1

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

Marketing 26

Marketing Tools Agile Company 26

Progressus

OCTOBER 27, 2023

And it’s those common links that inform tech investments, transformation strategies, and how firms respond to the disruptive forces that define the modern business landscape. Firms should expect to continuously monitor and improve their strategy – incorporating client feedback as it comes in.

Industry 52

Industry SMB Software Talent 52

Kates Kesler

APRIL 7, 2022

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. A common strategy is created by representatives of the network and is broadly communicated.

Agile 65

Agile Enterprise Metrics Talent 65

Brimstone Consulting

JUNE 7, 2022

Strategy and Leadership Team Alignment energizes an organization and increases the stock price by 170%. Brimstone led the executive leadership team through our Strategy and Leadership Team Alignment process. CASE STUDY. The organization was emerging from a crisis involving the safety of a recently released drug.

Case Study 66

Case Study Case Studies Study Leadership 66

1 to 1

DECEMBER 7, 2021

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Strategy #1: Deploy flexible WFH staff for the holiday rush. Strategy #2: Support from the cloud for an optimal shopping experience. Black Friday shopping is stressful.

Retail 26

Retail Strategy Strategy Strategy& 26