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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

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Nurturing Psychological Safety in the Workplace Through an Age-Diverse Lens

Harmonious Workplaces

2021), referencing Tajfel & Turner’s (2004) diversity research, note that multigenerational groups may have a lower inclination to engage in open knowledge sharing due to the salience of age as a factor, which triggers automatic social categorization processes. International Journal of Human Resource Management, 32 (18), 3777–3804.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. The center orchestrates, coordinates, provides resources, and facilitates alignment and connection.

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What is the Professional Services Industry All About?

Progressus

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. They demand more resources, take more time, and are more difficult to execute. That said, professional services firms have some important things in common.

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From meeting-heavy to essential meetings only

Asamby Consulting

Their work trend index tracked the increasing number of documents, chats, emails, and meetings from February 2020 (pre-Covid) to February 2021. For one particular reason: it involves the most human resources, requires preparation and a follow-up, the latter drawing in even more resources.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Along with the unpredictability of the season comes support volume surges that will test a retailer’s resources. Strategy #1: Deploy flexible WFH staff for the holiday rush.

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