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2021 hindsight: What the market got wrong about CX this year

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A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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Retail in the United States: Online Vs Offline

Business Consulting Agency

The retail industry in the United States is undergoing a transformative phase shaped by changing consumer behaviors, technological advancements, and market dynamics. In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. Production performance. Programs and staff grow. Efficiencies are lost in the cost of overhead.

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What is the Professional Services Industry All About?

Progressus

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. Professional Services Overview Professional services firms – such as IT professional services firms, marketing/PR firms, or legal or financial advisers – are at an inflection point.

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Digitalization of Aerospace Engineering: Main Difficulties and Ways to Overcome Them

Epicflow

In today’s changing and uncertain world, aerospace engineering companies are seeking the ways to design and develop new products faster and with less cost. So, every company that wants to stay competitive in the market must digitalize its processes sooner or later. . Digital thread. Additive manufacturing (3D printing) .

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How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

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Ian Jacobs, principal analyst at Forrester, and Darryl Kelly, VP of marketing at TTEC Digital, discussed what customers want now in a customer experience and digital transformation trends on a recent webinar, “How AI delivers touchless and personalized experiences to the digital customer post COVID-19.”