Health Care Providers Must Stop Wasting Patients’ Time
Harvard Business
MAY 24, 2017
So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. By the end of 2018 it will be 50%.
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