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Why CRM Projects Fail and How to Make Them More Successful

Harvard Business

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. PM Images/Getty Images. That was actually an average of a dozen analyst reports.

Sales 39
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Subscription Businesses Are Booming. Here’s How to Value Them

Harvard Business

subscribers in 2017, and the industry as a whole has been growing at 200% annually since 2011. went public in June, then saw its stock price fall 70%, making it the worst performing IPO of a major company so far in 2017. Case Study: Blue Apron. that aggregate sales in the U.S.

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Should Dual-Class Shares Be Banned?

Harvard Business

Firms with growth opportunities as well as the need for external equity financing often convert to dual-class shares. MSCI’s recent analysis shows that unequal voting stocks outperformed the market over the period from November 2007 to August 2017. While media companies, such as The New York Times Co.,

Company 33
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The “Smart Society” of the Future Doesn’t Look Like Science Fiction

Harvard Business

These broad components were: Citizens/People Components: the four components in this category are: inclusivity, environment and quality of life, state of talent and the human condition, talent development. The outcomes of this exercise are shown in the exhibits below.