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We Can’t Study Short-Termism Without the Right Metrics

Harvard Business

For instance, Home Depot, despite a painful housing market–led recession, retained most of its hourly workers and their benefits in 2008–2009. One way to gauge this is in how a firm treats its workforce in bad times. Home Depot’s stock performance in the subsequent years has been stellar.

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Immigrants Play a Disproportionate Role in American Entrepreneurship

Harvard Business

This platform gives us a comprehensive view of immigrant entrepreneurship over a long duration (1995 – 2008). states, with more being added as their unemployment insurance (UI) filings data become available. The database currently covers 31 U.S.

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Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Health Insurers Prepare for the Affordable Care Act. Gartner & 1to1 Media CRM Excellence Awards. Mobile Marketing.

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