article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Conclusion. and Cmiel, C.

article thumbnail

Alvarez & Marsal Interviews and Culture

Management Consulted

As the 2008 banking crisis ensued, Alvarez & Marsal played a pivotal role in liquidating Lehman Brother’s assets while also servicing many other high-profile clients. Healthcare. While you can and should expect to travel a lot, they do try to keep travel regional, so you won’t be crossing time zones every 4 days.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top Consulting Firms

CaseInterview.com

However, they tend to have an intense lifestyle with lots of travel, face-to-face engagements, and long hours as a result. If you are interested in a career with a lot of travel, this could be a good place for you. Hours, though flexible, can still be long, and travel is a weekly reality. Employee Satisfaction. Of its $37.7

article thumbnail

ZS Associates Firm Profile

Management Consulted

In 2008, the firm celebrated their silver anniversary of 25 years of extraordinary growth. Travel & Transportation. Consulting, Charles River Associates, Buck Consultants, Bates White, Huron Consulting Group, ClearView Healthcare Partners, Infosys, and Lodestone – to name a few. ZS ASSOCIATES ORGANIZATION. Career Path.

article thumbnail

The Critical Skills for Leading Major Change in America’s Health System

Harvard Business

The second involves the task of replacing the electronic health record system (EHR) at Harvard-affiliated Partners HealthCare, the largest health system in New England. The Partners HealthCare System was already sophisticated electronically. The latter was a project I led after returning to Partners in 2011. This was a $1.2

System 29
article thumbnail

Research: Perhaps Market Forces Do Work in Health Care After All

Harvard Business

This fact is reiterated by our finding that even for emergency conditions, Medicare patients are willing to travel to higher-performing hospitals to receive better care. For heart attacks, patients studied were willing to travel 1.8 Surprisingly, we found that productivity dispersion within the two markets were relatively similar.

article thumbnail

Reflections on 2013; What's Important, What's Not? What's Ahead?

MishTalk

Trillion Yuan in Audit The Washington Post notes "Local debt now equals about 33 percent of China’s gross domestic product, up from about 10 percent in 2008 and almost nothing in 1997." Obamacare made the US healthcare system worse for most, not batter. Stay an extra day and golf or travel. Debt still mounts in the US.