Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? Nokia is a very good example of a company [that was dominated by this kind of myopia]. And then Apple comes along, and Nokia goes from being the biggest phone company in the world to not being a phone company.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

BCG

JANUARY 5, 2017

In fact, companies are expiring sooner than ever before: data suggests that one-third of all public companies will disappear within the next five years.1 Companies are facing a new reality, one of economic unpredictability, disruptive technology, globalization, and unprecedentedly fierce competition.

Change Management 85

Change Management Management Comparison Industry 85

1 to 1

NOVEMBER 12, 2013

Net Promoter Score (NPS) - which measures the likelihood of a customer to recommend a company a friend or a colleague - has provided businesses with a lot of benefits since it was first introduced by Fred Reichheld, Bain & Company, and Satmetrix in 2003.

Bain 39

Bain Metrics Company 39

Seth Godin Blog

JUNE 1, 2013

A long book filled with short pieces from Fast Company and the blog. Member since 08/2003. And nervous parents and competitive kids everywhere embraced the metric, and stick with it, even after seeing (again and again) that all the SAT measures is how well you do on the SAT. The Book Depository (Free Worldwide Delivery).

Metrics 47

Metrics Industry Marketing Retail 47

Seth Godin Blog

APRIL 14, 2013

A long book filled with short pieces from Fast Company and the blog. Member since 08/2003. In markets that aren't natural monopolies or where there are clear, agreed-upon metrics, how do we decide? The Book Depository (Free Worldwide Delivery). CEO READ (Bulk Orders). IN STORES: Indie Bookstores. International Links.

Metrics 55

Metrics Marketing Retail Industry 55

Management Consulted

SEPTEMBER 25, 2016

Our awesome intern Preeti is back to bring you her unbiased review of a very unique book: The Ultimate Question 2.0 – How Net Promoter Companies Thrive in a Customer Driven World , authored by Fred Reichheld (from Bain and Co.). Hello there! WHY READ IT? QUICK OVERVIEW. So what is the N e t P r o m o t e r S c o r e?

Bain 100

Bain Survey Banking Metrics 100

QEmploy

JUNE 28, 2019

It is especially important that we, as companies pay attention to the importance of inclusivity. According to the Corporate Equality Index 2O19, 47 Firms in the USA are rated as the top scoring companies in the field of Consultancy, who establish equality for Lesbian, Gay, Bisexual and Transgender (LGBT) employees. Bain & Company.

Consulting 71

Consulting Boston Consulting Group Policies Accenture 71