Consulting Matters

APRIL 13, 2023

Now, they are in network with all the major insurance companies and have a major partnership with Wounded Warrior Project. Brad is President and CEO of eHome Counseling Group, a company that is revolutionizing the behavioral healthcare industry by providing nationwide psychological counseling through metrics based virtual counseling services.

Consulting 156

Consulting Finance Turnaround Healthcare 156

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? Related Video.

Metrics 32

Metrics Video Fashion Report 32

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. WHY READ IT? Media: Avid Technology, BBC, DirecTV, E.W. Scripps Co.,

Bain 100

Bain Survey Banking Metrics 100

Rod Burkert

FEBRUARY 5, 2019

As the Farmers Insurance guy says: I’ve seen a thing or two, so I know a thing or two. Because everything else you read about putting together a great newsletter will fit under one of these headings … things like catchy titles, editorial calendars, self-promotion, when to send, tracking metrics, etc. com and.net) and PremiseOfValue (.com).

Insurance 40

Insurance Insurance Tools Metrics 40

1 to 1

MAY 3, 2013

1to1 Videos & Podcasts. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Health Insurers Prepare for the Affordable Care Act. 1to1 Videos & Podcasts.

Media 37

Media Metrics Advertising Trends 37