Harvard Business

OCTOBER 17, 2018

Even though medical institutions have designated “leadership” as a core medical competency , leadership skills are rarely taught and reinforced across the continuum of medical training. In medicine, physicians not only begin managing and directing teams early in their careers, but they rise through the ranks uniformly.

Training 35

Training Training Leadership Healthcare 35

1 to 1

SEPTEMBER 21, 2022

On the other hand, hiring skilled labor and retaining a trained workforce continues to be challenging in the current market. These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. But, is that good strategy to meet the current moment and prepare for 2023?

Financial 26

Financial Talent Training Training 26

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.”

System 31

System Healthcare Metrics Operations 31

Harvard Business

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 28

Company Knowledge Base Insurance Insurance 28

Management Consulted

OCTOBER 16, 2016

BTS Group specializes in digital technology, leadership development, sales training, and assessments. However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. Fortune 500 and over 30 of the Global Fortune 100 among its clientele.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

NOVEMBER 7, 2018

Recently the Chief HR Officer for a healthcare firm asked us to identify the best new framework for leadership that she could use to train and develop a cadre of high potentials. And yes, leaders go about these practices in different ways depending on their personalities and their situations.

Leadership 38

Leadership Handbook Healthcare Emotional Intelligence 38

Harvard Business

DECEMBER 13, 2016

The nurse has real-time phone access to a geriatric care–trained nurse practitioner who, based on the nurse’s assessment, can order tests (including in-home imaging) and prescriptions and make treatment decisions. The innovation and operations teams must work together and negotiate the use of these resources.

Case Interview 28

Case Interview Insurance Insurance System 28