article thumbnail

Consulting in South Africa – what to expect

Tom Spencer

Based on several interviews with consultants, here is the picture painted for me on what to expect for consulting in South Africa. The consulting industry is surviving during these uncertain times. Consultants should expect their time management skills to be tested and sharpened.

article thumbnail

Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Harvard Business

For instance, a team investigating several no-shows would quickly see that many cases do not necessarily involve a patient’s forgetfulness or time management. They would seek out patterns and aim to define the real problem at hand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

article thumbnail

How Marketers Can Connect Profit and Purpose

Harvard Business

From digital platforms to customer experience to crisis management , these priorities have been a bellwether for what would soon dominate boardroom discussions and headline business publications. “The amount of time management teams are spending reacting to dramatic changes in the world is unprecedented.