Health Care Providers Can Use Design Thinking to Improve Patient Experiences
AUGUST 31, 2017
Everyone involved had to be on the same page for her to make it to her appointment on time, and coordinating the logistics was onerous and stressful. Mary sought care at a large academic medical center with multiple entrances and towers; at times she was expected to travel long distances due to the sheer size of the facility. Because care is prioritized based on the severity of a patient’s condition, wait times are difficult to predict.