Remove Engineering Remove Meeting Remove Operations Remove Process Improvement
article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith.

Banking 78
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 47
article thumbnail

How to Beat Mid-Career Malaise

Harvard Business

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” ” He suggests making a concerted effort to meet the people who directly benefit from your work, whether they’re customers, clients, or colleagues. ” Consider a career change.

How To 50
article thumbnail

How Good Companies Become Market Leaders (Without an Infusion of Capital): Interview with Charles Browne

Consulting Matters

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, I’m not a strict engineer. I’m not a strict operator.