1 to 1

APRIL 28, 2022

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. Faster and more effective training. Tapping into expertise.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. And there is another challenge that organizations and leaders have right now and that is upgrading the skills and the abilities of the leadership.

Operations 20

Operations System Leadership Emotional Intelligence 20

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. And there is another challenge that organizations and leaders have right now and that is upgrading the skills and the abilities of the leadership.

Operations 20

Operations System Leadership Emotional Intelligence 20

Harvard Business

JUNE 24, 2016

Global organizations need leaders with cultural dexterity — the ability and know-how to make a sale in Seoul just as effectively as they host a meeting in Riyadh. At West Point, one negotiation training exercise is designed to replicate a Middle Eastern environment with native speakers of the languages of that region.

Culture 31

Culture Development Emotional Intelligence Training 31

Harvard Business

DECEMBER 29, 2016

They gave examples like closing a sales office in Japan, breaking a verbal promise made during after-work drinks in China, or ignoring “sleeping” business partners in a Saudi Arabian deal, all of which have cultural and ethical components. Emotional intelligence can help you here.

Ethics 39

Ethics Company Emotional Intelligence Study 39

Consulting and Organizational Management

APRIL 11, 2010

In my experience, they often conclude their clients have problems primarily with, for example, interpersonal conflicts, emotional intelligence and authenticity. Maybe because of the many consultant trainings that focus almost exclusively on the “human” side of things, with very little, if any, attention to the “business” topics.

Consulting 40

Consulting Emotional Intelligence Management Organizational Development 40

Management Consulted

AUGUST 28, 2013

Exit Opportunities: Exit opportunities from Booz & Company are not as extensive as MBB, because the network of the pure strategy firm is still new, the training still untested, and the prestige still growing.

Interviews 181

Interviews Culture Company Case Interview 181

Management Consulted

MAY 10, 2015

A global firm with a very interesting history, they’re known for motivating, developing and training their clients’ staff as well as the for research they carry out on the companies they work with. Things continued in this vein, with Daniel Goleman using Hay Group research to publish “Working With Emotional Intelligence” in 1999.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

DECEMBER 13, 2017

As an aspiring PM, there are three primary considerations when evaluating the role: Core Competencies , Emotional Intelligence (EQ), and Company Fit. Emotional Intelligence (EQ). So, what should you consider if you’re thinking of pursuing a PM role? Read more about what Paul Jackson has to say about EQ and PMs here.

Productivity 28

Productivity Management Engineering Case Interview 28

Management Consulted

NOVEMBER 2, 2015

Sales and Marketing. Business Intelligence. ” That being said, KPMG is a very good brand and the firm offers incredible training and project work, providing you with great exposure to many of the biggest and most influential businesses in the world. Talent & Human Capital. Technology Innovation. Capabilities: Finance.

Interviews 100

Interviews Culture Consulting Case Interview 100

Harvard Business

OCTOBER 3, 2017

After all, as Henry Ford is credited as saying, “the only thing worse than training your employees and having them leave is not training them and having them stay.” The ability to manage oneself and to manage others are the core elements of emotional intelligence.

Emotional Intelligence 28

Emotional Intelligence Talent Development Study 28