Rick Conlow

MAY 31, 2023

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

Training 99

Training Training Leadership Resources 99

Rick Conlow

JULY 2, 2023

Losing talented and experienced employees is costly for an organization in terms of recruitment, training, and knowledge transfer. This includes fostering positive communication, emotional intelligence, performance coaching, and conflict resolution abilities. Visit the RCI store: Books & Training Resources.

Leadership 72

Leadership Training Training Talent 72

Management Consulted

AUGUST 28, 2013

He began by helping firms recruit competent executives, acquire new customers, and establish conducive office space. After 2 years, he recruited 2 friends from Chicago and formed the Business Research and Development Company with $500 borrowed from the bank. BOOZ & COMPANY INTERVIEWS AND RECRUITING. Intellectual integrity.

Interviews 181

Interviews Culture Company Case Interview 181

1 to 1

APRIL 28, 2022

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. Faster and more effective training. Tapping into expertise.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Management Consulted

MAY 10, 2015

A global firm with a very interesting history, they’re known for motivating, developing and training their clients’ staff as well as the for research they carry out on the companies they work with. Things continued in this vein, with Daniel Goleman using Hay Group research to publish “Working With Emotional Intelligence” in 1999.

Groups 100

Groups Interviews Culture Case Interview 100

Cheryl Cran

OCTOBER 28, 2014

In a previous post I talked about the recruiting and retention of good people challenges that keep many a CEO up at night. Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability.

Operations 26

Operations System Leadership Emotional Intelligence 26

Cheryl Cran

OCTOBER 28, 2014

In a previous post I talked about the recruiting and retention of good people challenges that keep many a CEO up at night. Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability.

Operations 20

Operations System Leadership Emotional Intelligence 20