Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

1 to 1

AUGUST 18, 2021

Meeting these challenges while reducing cost to serve will require a digital-first, customer-centric approach. More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. These roll up into what we call ‘effortless’ experiences, which will define the new age in retail.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

MARCH 13, 2017

The symptoms may seem to be minor annoyances and inconveniences that could be wiped out without much effort — too much process, too many meetings, meaningless goals, and time wasted on work that no one will ever care about. redesign the operating model. Redesign the Operating Model. reset the budgets.

How To 36

How To Energy Operations Bain 36

1 to 1

DECEMBER 7, 2021

With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly. When volume surges or the unexpected happens, organizations can pivot and scale support capacity quickly to meet customer needs across channels.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

APRIL 26, 2016

I found that the companies that survive and thrive are good at aligning their organizations around three critical but competing activities : Box 1: Manage the present at peak efficiency and profitability. And yet without Box 2, organizations don’t truly transform; they persist in limiting ways of operating.

Company 28

Company Culture Turnaround Productivity 28

Harvard Business

DECEMBER 22, 2016

Obama nominated Robert McDonald , an Army veteran and experienced executive who had honed his leadership skills during a 33-year career at Proctor and Gamble, to attempt the difficult turnaround. On July 30, 2014, exactly 13 months after retiring as P&G’s Chairman and CEO, McDonald was sworn in as the Secretary of Veterans Affairs.

Culture 28

Culture Leadership Resources Healthcare 28