Remove Efficiency Remove Guidelines Remove Metrics Remove Productivity
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Social Media Is Too Important to Be Left to the Marketing Department

Harvard Business

But marketing managers simply are not trained to deal with questions or complaints about service, product performance, or other nonmarketing requests. Distributing social responsibilities to relevant people across the organization can be efficient, be effective, and help make one-on-one customer engagement scalable.

Media 28
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Making Time to Really Listen to Your Patients

Harvard Business

A doctor’s medical toolbox and supply of best-practice guidelines, ample as they are, do not address a patient’s fears, grief over a diagnosis, practical issues of access to care, or reliability of their social support system. This work cannot happen in a vacuum of forced efficiency. A Way Forward.

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How to Pass the McKinsey Problem Solving Game

CaseInterview.com

This game evaluates the candidate’s ability to solve problems efficiently and think critically. I recommend reading the guidelines below twice. In ecosystem-type games, there are often local minimums and maximums, or rules regarding how certain metrics used in the game must be greater than or less than some specific threshold.

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Fighting Chronic Disease Starts with Better Pediatric Care

Harvard Business

The goal should be to keep children on a trajectory to becoming productive, successful, healthy adults rather than just treating them when they are sick. As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible.

Metrics 34
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A Simple Way to Involve Frontline Clinicians in Managing Costs

Harvard Business

To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. The visual management board.