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The Top Eleven Things Employees Want From Their Leader

Rick Conlow

Think about it, with a little creativity could not this highly educated leader…learn. In a manufacturing company, we helped them set up process improvement teams in all areas of the business. As a result, they achieved increase sales to existing customers by 212% over two years. It is their way or the highway.

Training 109
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8 Reasons that May Cause You to Loose Customers

Tom Spencer

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 78
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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. Personal Development Support : Recognizing employees’ aspirations for growth and providing opportunities for further education or skill development is a valuable recognition program.

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Consultant Website Breakdown #1: The Process Consultant

Tsavo Neal

For me, I can pick up the phone and my sales process from that point onwards is about qualification and some negotiation, but you’ve got to start with lead generation.”. If you’re looking for process improvement, and you come across Ian’s website, you’re going to get value from reading his website. He educates them.

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Gorillas in our Midst

Tom Spencer

While they were focusing on CD sales and law suits, Apple came along and launched the iTunes Music Store, which is now the world’s largest music retailer with revenues exceeding $12 billion per year. They thought they were in the business of selling CDs, when they were actually in the business of sharing music. Management Consulting'

Retail 127
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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What to do. What not to do.

Metrics 49