Rick Conlow

JUNE 15, 2022

That is disgraceful, and it destroyed any trust between management and employees. Interestingly, most client managers seldom think of it on their own. Working from home can improve results! Ex-Google CEO Eric Schmidt said, “I do not know how you build great management virtually.” Clear Expectations and Goals.

Training 109

Training Training Leadership eBook 109

Rick Conlow

AUGUST 21, 2023

For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Through planning meetings, training, and coaching we ramped up the initiative.

Training 69

Training Training Culture Leadership 69

Tom Spencer

MARCH 21, 2020

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 78

Banking Airlines Insurance Insurance 78

Tom Spencer

JUNE 10, 2014

While they were focusing on CD sales and law suits, Apple came along and launched the iTunes Music Store, which is now the world’s largest music retailer with revenues exceeding $12 billion per year. Management Consulting' They thought they were in the business of selling CDs, when they were actually in the business of sharing music.

Retail 127

Retail Deloitte Video Sports 127

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.”

Metrics 47

Metrics Engineering Efficiency Operations 47

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, giving them a voice to executive management is also a big part of what I do.

Interviews 156

Interviews Company Marketing Operations 156