Rick Conlow

JUNE 15, 2022

In most employee engagement surveys; leadership communication often has the poorest ratings and the most negative feedback. Think about it, with a little creativity could not this highly educated leader…learn. In a manufacturing company, we helped them set up process improvement teams in all areas of the business.

Training 109

Training Training Leadership eBook 109

Rick Conlow

AUGUST 21, 2023

For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. ” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles. We thought they could do more.

Training 69

Training Training Culture Leadership 69

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. But what I really enjoyed doing was – I’m really kind of that in-between guy.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What to do. What not to do.

Metrics 47

Metrics Engineering Efficiency Operations 47