Education Metrics Process Improvement Sales 
Rick Conlow
AUGUST 21, 2023
For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. We thought they could do more.
Harvard Business
SEPTEMBER 11, 2017
Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. What not to do. Don’t optimize for efficiency. Your goal is success.
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