Education Methodologies Operations Sales 
Harvard Business
APRIL 26, 2016
For decades, Sales and Academia remained worlds apart and the business world did fine. But Sales is changing, Academia is out of touch, and this is bad for business and the academy. Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent.
Harvard Business
NOVEMBER 6, 2018
Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm or a customer service or sales team. The company hired IDEO to help them determine how to better align their operating model with the needs of their customers.
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Harvard Business
DECEMBER 7, 2017
Buell is faculty chair of the HBS Executive Education program, Achieving Breakthrough Service , which explores how service leaders can create distinctive and sustainable service organizations that “turn customers into raving fans and employees into dedicated stewards of the mission.” How to Spot a Liar.
CaseInterview.com
DECEMBER 4, 2019
As you might know, Motorola eventually dominated the pre-smartphone mobile phone market with close to $10 billion in annual sales. While there were some clever ways to forecast technology adoption, none of the data or methodologies were 100% accurate or reliable. ( But what happens in smaller markets or with smaller clients?
Consulting Matters
APRIL 24, 2020
I’m not a strict operator. The majority of my successes in my career have been in getting those two groups to kind of talk together and to take the engineering vision, and kind of bound it with the operational limitation, and make sure everybody is on the same page. Sometimes it’s not operational capacity.
Consulting Matters
JUNE 30, 2020
I love actually impacting the customer's operations and providing a new prospective or process that changes the way they do business forever. Knowing that the base of what I want to offer may change throughout the course of my education and development, I'd like to have a solid grounding of my business operations.
Management Consulted
NOVEMBER 6, 2016
Today’s emphasis is on ZS Associates (pronounced Zee S in the USA) – a premier boutique firm focused on sales force and marketing optimization. Upon realizing that their findings were highly applicable to the problems of sales force sizing and resource allocation, they decided to investigate further. sales force teams.
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