Rick Conlow
FEBRUARY 15, 2023
In one retail company, a group of managers did this ad nauseam about a selected few. Early in my career, I had a process improvement project that included service managers from various locations. In addition, go here for our RealTime Learning & Training leadership and personal development website. Guess what?
Harvard Business
OCTOBER 29, 2018
Facing a tight labor market as the holiday shopping season approaches, many retail companies will undoubtedly consider following the lead of Amazon, which recently announced that it is raising its minimum hourly wage for all of its U.S. Higher wages are good for retail and other low-wage service workers. above the federal minimum wage.
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Rick Conlow
JUNE 3, 2021
Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. If you do, you add to your woes. You must act.
Rick Conlow
JUNE 3, 2021
Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. If you do, you add to your woes. You must act.
Harvard Business
JUNE 13, 2018
RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Examples of RPA and Process Improvement. billion customer journey transformation program.
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. The retail organization wanted to see how this applied to its stores. This playbook is the norm in most organizations.
Harvard Business
OCTOBER 23, 2017
At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.
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