Develop a Communication Plan: BPI Project Success

Gina Abudi

Developing a strategic communication plan to communicate on business process improvement (BPI) projects greatly increases the success of the project overall. The post Develop a Communication Plan: BPI Project Success appeared first on Gina Abudi. Communication BPI leadership BPI projects business process improvement change management engaging stakeholders Project Management

Leadership Development Should Focus on Experiments

Harvard Business

Leadership development represents a huge and growing investment for most organizations. In past years leadership development has always been treated as a discretionary expense or even a luxury, and therefore something that could be pared down or eliminated in hard economic times. Without real results, leadership development becomes at best a leap of faith, and at worst a waste of time and money. Leadership development Experimentation Digital Article


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My Colleague is Taking All the Credit: A Mini Case Study – Part 1

Gina Abudi

Some background: Elena and Jacklyn have been working together on a fairly complex process improvement initiative for the last two months. Professional Development emotional intelligence problem solving resolving conflicts team work working with othersAt the same time that they have been working on this project, Jacklyn has been planning an upcoming surprise party for her husband’s 40th birthday party. Because of this, Jacklyn has not done as [.].

Best Practices for Creating the BPI Project Charter

Gina Abudi PM

Develop a document that will help you manage your BPI project! Creating a project charter for your business process improvement (BPI) projects are a best practice for a number of reasons: Enables you to get your “head” around the scope of the BPI project Enables for clarification of BPI project needs/expectations Ensures a link between [.].

Pushing Employees to Go the Extra Mile Can Be Counterproductive

Harvard Business

These self-starters need no external cues to help a co-worker learn a new skill; offer suggestions for process improvement; recruit a new employee; or volunteer for an assignment. Developing Tomorrow’s Leaders. In both studies, we observed that employees who feel compelled by extrinsic forces (supervisory demands, formal and informal norms, threat of punishment) to exhibit the admirable qualities of a team player tend to develop a sense of psychological entitlement.

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How to Discover and Own Your Consulting Superpower: Interview with Charles Browne

Consulting Matters

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. They’re either too far removed from the process these days, it’s changed quite a bit.

Why I'm Cynical about the Consulting Profession | Consulting and.

Consulting and Organizational Management

Share » Connect » Blog: Consulting and Organizational Development. team building, coaching, a visioning conference, a process improvement project, etc. They have an approach or a product to sell whether it is team building, coaching, process improvement, strategic planning, or restructuring. John Dupre is an organization development consultant who designs innovative ways to involve people in building more productive and satisfying workplaces.

Consultant Website Breakdown #1: The Process Consultant

Tsavo Neal

As always, I want to help you attract and develop more business through your website. Overview – The Process Consultant. Ian is The Process Consultant. For me, I can pick up the phone and my sales process from that point onwards is about qualification and some negotiation, but you’ve got to start with lead generation.”. After browsing Ian’s site, you’re left with no doubt that he’s an expert on processes. What Could Be Improved.

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Your processes and technology suck. Many times executives are stingy when it comes to spending on process or technology improvements since these areas do not directly drive increasing revenue. Below are 3 steps that companies can take to improve on the issues mentioned above.

8 Issues that May Cause You to Lose Customers

Tom Spencer

Your processes and technology suck. Many times executives are stingy when it comes to spending on process or technology improvements since these areas do not directly drive increasing revenue. Below are 3 steps that companies can take to improve on the issues mentioned above.

How Good Companies Become Market Leaders (Without an Infusion of Capital): Interview with Charles Browne

Consulting Matters

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I mean it’s not just a 10X process.

Gaining Clarity in What You Care About Most Deeply in Your OD Work

Consulting and Organizational Management

Share » Connect » Blog: Consulting and Organizational Development. The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. They put me through a long, exhaustive interviewing process before they finally offered me the job. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Consulting and Organizational Development.

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. For hospitals that are underperforming, how can they improve? A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters.

Looking Beyond Short Term Financial Metrics (Nigel Lake, Part 2 of 10)

Tom Spencer

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? So Nokia had the technology to develop and produce an iPhone several years before Apple released it? (Source: Flickr ). This is the second instalment of my conversation with Nigel Lake , CEO of Pottinger , a global corporate advisory firm based in Sydney, Australia.

Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

One of the most recent automation technologies to emerge is robotic process automation , or RPA. RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Many organizations have adopted it for automating back- and middle-office processes, and many have achieved rapid returns on their investments.

4-Step Checklist to Better Change Management

LSA Global

Step-by-step, it will lead you through the change process, improve your chances of beating the odds, and guide you toward success. #1. Will there be trust issues that could impede the change process? You will need processes, practices and systems in place to support the change process before you begin. Have learning and development opportunities ready for those who need new knowledge and skills. Better Change Management Is Notoriously Hard.

Be Careful About Proclaiming "Failed Management Movements.

Consulting and Organizational Management

Share » Connect » Blog: Consulting and Organizational Development. There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. I sometimes wonder if the hyperbole from consultants and writers is as dangerous as the situations those people are trying to improve.

Is More Effective Training the Answer?

LSA Global

Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Some lawmakers seek improvement through better technology. Certainly something has to change…they need to do a root cause analysis and improve performance. This greatly improves your chances of ensuring the new skills are effectively transferred back to the workplace. #3.

“Social Media Crisis” and Other Buzzwords that Need to Go

Melissa Agnes

And yes, there are crises that develop and play out on social, but the fact of the matter is that a crisis is never purely contained to social. The next time you feel the urge to describe something as innovative , ask yourself this: Is the product, service, process improvement, etc., Buzzwords are those over-used words or terms that are used so often that they begin to lose all meaning.

Media 80

Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Drawing on the concept of “efficiency wages,” some economists argue that higher pay can by itself improve performance by enabling companies to attract and retain better people and by motivating employees to work harder. For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements. Image Source/Getty Images.

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

firms took offshoring a step further and began contracting design and product development activities overseas around the turn of the millennium when China joined the World Trade Organization and Asian producers started investing in major capacity improvements. companies were deciding to move R&D to China to be closer to manufacturers, suppliers, and talent as well as to reap lower development costs and higher-growth markets. Jetta Productions/Getty Images. Many U.S.

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise. In one example, a people analytics team at a global CPG company was enlisted to help optimize a financial process that took place monthly in every country subsidiary around the world. Kenneth Andersson for HBR.

How Chinese Companies Disrupt Through Business Model Innovation

Harvard Business

China has not been a huge technology innovator, despite being the world’s second-largest investor in R&D , but Chinese businesses have found ways to use innovations in processes, business models, and customer experience to their disruptive advantage. We in the West have long prided ourselves on our business process acumen, strategy savvy, and customer centricity while stereotyping Chinese competition as being nothing more than low cost.

If Your Data Is Bad, Your Machine Learning Tools Are Useless

Harvard Business

But you must also have the right data — lots of unbiased data, over the entire range of inputs for which one aims to develop the predictive model. Reasons range from data creators not understanding what is expected, to poorly calibrated measurement gear, to overly complex processes, to human error. While the data science team that developed the predictive model may have done a solid job cleaning the training data, it can still be compromised by bad data going forward.

Tools 38

How Digital Technology Is Changing Farming in Africa

Harvard Business

For decades, African governments have used many policy instruments to improve farm productivity. But most farmers are still only marginally improving yields. Some continue to use traditional processes that depend heavily on historical norms, or use tools like hoes and cutlasses that have not evolved for centuries. African entrepreneurs are now interested in how farmers work and how they can help improve yields.

Tools 47

How to Motivate Frontline Employees

Harvard Business

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). Another had an experiment on how to improve signage visibility.

Value-Based Care Alone Won’t Reduce Health Spending and Improve Patient Outcomes

Harvard Business

Despite spending twice what other developed nations spend on a per capita basis for health care, the United States has a longstanding trend of having lower life expectancy, greater prevalence of chronic disease, and overall poorer health outcomes. Our experience at the Nemours Children’s Health System suggests that value-based care (VBC) is necessary to significantly improve health outcomes and to lower costs for children with chronic illness and complex medical conditions.

How to Get Your Team to Use Their Vacation Time

Harvard Business

Over the long term, establishing backups for each role and codifying processes through knowledge management make it easier for any one person to be away with the confidence that their job will be in good hands. This meeting is an opportune time to talk about process improvements, challenging stakeholder issues, or career development, all of which will feel more manageable after a vacation. Photo by Vicko Mozara.

ROI 30

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Developing these sorts of metrics will not be quick or easy. Harry Haysom/Getty Images.

Great Digital Companies Build Great Recommendation Engines

Harvard Business

Recommenders continuously learn and improve from user experience. That means organizations can continuously learn and improve from their recommenders. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. Laura Schneider for HBR.

Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. While Medicare has led the development of bundles in the U.S., HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. ” and “Does the program actually lead to improved value care delivery?”

Keeping Human Stories at the Center of Health Care

Harvard Business

And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. After implementing Code Lavender programs, hospitals often experience improvements in staff morale and loyalty. VCG/Getty Images.

Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. In later stages you’ll want people who think about how to scale through process, training, and systems. Add a touch of process, carefully. Don’t put process over people.

What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

While consumer spending has proven resilient, with same-store retail sales rising 6% YOY in April , most multinational corporations are developing contingency plans to mitigate risks to their businesses and reassessing the country’s role in their global market portfolio and supply chains. Congress of its intent to begin the process. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import.