Development Process Improvement Recruitment Retail 
Harvard Business
JUNE 13, 2018
RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Examples of RPA and Process Improvement. billion customer journey transformation program.
Harvard Business
OCTOBER 23, 2017
At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.
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