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How to Be an Effective Player-Coach at Work

LSA Global

The origin of the term player-coach refers to a member of a sports team who simultaneously holds both playing and coaching duties. Although the practice is mostly extinct in sports, many companies today expect their managers – especially their first-level managers – to be an effective player-coach at work.

How To 45
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How to Build a Better Sales Playbook

LSA Global

Like a playbook in sports that plans for the most frequent and most important in-game situations, a sales playbook is a unique collection of sales scenarios, strategies, plans, tactics, and tools to help a sales team consistently win when the stakes are high. What Is a Sales Playbook? Three Prerequisites to Creating a Better Sales Playbook.

Sales 28
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How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business

But I’ve learned key lessons to help managers turn lofty goals — such as making learning and development a central pillar of the workday — into real actions that mitigate damage to, and even help strengthen, the bottom line. Get top-level guidance and metrics. Hire to train. Here’s how.

How To 28
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How to Build Great Data Products

Harvard Business

The lifecycle of a so-called “data product” mirrors standard product development: identifying the opportunity to solve a core user need, building an initial version, and then evaluating its impact and iterating. Data products are a team sport. Develop the data-savvy of product and business groups.

Data 32
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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Every step of the process was measured, and real-time metrics were easily accessible. Workers were carefully trained to follow processes exactly as they were laid out. But Bernstein and his team observed that when managers were not watching, employees secretly developed and shared better ways of doing the work.

Metrics 39
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People Favor Naturals Over Strivers — Even Though They Say Otherwise

Harvard Business

One musician was described as having inborn ability (the “natural”), whereas the other musician was described as having worked hard to develop her ability (the “striver”). Although people stated that training was more important than talent, their ratings showed that they preferred the natural over the striver.

Talent 31
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What Airbnb and Strava Know About Building Emotional Connections with Customers

Harvard Business

The close relationship developed through the farmers’ calls simply would not have been possible using the online platform, with its exclusive focus on the transaction. Their relative value is remarkable across a variety of metrics, such as purchases and frequency of use. How to Identify and Create the Emotional Layer.