Rick Conlow

MAY 31, 2023

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

Training 99

Training Training Leadership Resources 99

Progressus

NOVEMBER 10, 2023

The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Do process improvements support strategic objectives? How often do you release new products/services?

Agile 52

Agile Tools Data Talent 52

Harvard Business

JUNE 6, 2018

Here are some of the best practices we learned: Separate the M&A process from normal business operations. But if leadership allows itself to get distracted, the base business can quickly suffer. Creating a separate, dedicated team to focus on M&A issues will ensure the process does not impinge on day-to-day business.

Operations 38

Operations Culture Deloitte Accenture 38

Harvard Business

AUGUST 2, 2018

Perhaps “you are being suffocated by a culture that wants to keep you in a state of being perpetually obsessed with your career,” Petriglieri says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 53

How To Case Study Case Studies Finance 53

Harvard Business

JUNE 8, 2017

In 2012 when Geisinger Health System was finalizing a destination-care agreement for cardiac surgery, the leadership team determined that we were not ready to pursue similar initiatives in spinal surgery; the necessary care-delivery systems were not yet sufficiently in place in that clinical area.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks.

Metrics 50

Metrics Engineering Efficiency Operations 50