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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service.

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Why CEOs Can’t Dance Redux

Rick Conlow

Because of this, CEOs are leaving a tremendous amount of employee potential talent and contributions on the table. Consider GM as a case study. According to management studies, a key reason leaders derail is that they do not communicate well. CEOs focus on data, facts, figures, and metrics.

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Why Character Matters in Leadership

Organizational Talent Consulting

Evidence from workplace studies on the benefits of character suggests that leaders with high character scores outperform others on company performance metrics. The strategic planner as prophet and leader: a case study concerning a leading seminary illustrates the new planning skills required. Martin Luther King, Jr.

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Selling as a Competitive Advantage in a Crowd

LSA Global

Combine that with the sobering fact that buyers report that over three-quarters of solution sellers do not clearly understand their key issues, are unclear how they can add meaningful value, and are not well prepared to answer questions or to share relevant case studies to substantiate what sets them apart.

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How Women of Color Get to Senior Management

Harvard Business

A recent study of VC firms found that more-diverse teams had higher financial returns than their homogenous counterparts. To look into this question, I conducted a case study as part of my dissertation research involving 23 women of color at a Fortune 500 company. What made their ascent possible?

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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion. These metrics can be converted into an estimate of ROI for the employer. Three-quarters of our training is practicum, providing hands-on practice through role playing, case studies, and simulations.

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How to Manage Managers

Harvard Business

In some ways, managing managers is similar to managing anyone else — you need to align their goals with yours, provide feedback, and help them advance their careers, says Sydney Finkelstein, professor at Dartmouth’s Tuck School of Business and author of Superbosses: How Exceptional Leaders Manage the Flow of Talent.