Remove B2B Remove B2C Remove Financial Remove Strategy
article thumbnail

Customer Experience Design Lessons From B2C & B2B Award Winners

1 to 1

B2C financial services provider Ally Bank and B2B professional services firm PwC Australia took home top honors in the design category of Forrester''s first annual Outside In Awards. Customer Experience Customer Loyalty Customer Service Customer Strategy ally customerexperiencedesign forrester outsidein pwcaustralia'

B2C 37
article thumbnail

An Overview of Business Development Consulting

Tom Spencer

Business development consultants can work with both B2B and B2C businesses, and provide a wide range of services including data analytics over operations and financials, business design , marketing strategies, digital innovation, business model design , and organisational systems.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sometimes “Small Data” Is Enough to Create Smart Products

Harvard Business

With the USPS facing harsh financial challenges in recent years, the impact of this automation is immeasurable. These are amazing technologies with great promise for any level of executive in any B2C or B2B company. By linking this technology with a relatively small and finite data set of U.S.

Data 28
article thumbnail

Doing Business in India Requires a Mobile-First Strategy

Harvard Business

In order to create value in India in the coming decade, companies must have a mobile-first strategy. This move creates myriad opportunities in India’s financial services industry. The short-term crisis caused by demonetization further opens the door for new players to provide niche financial services.

article thumbnail

The Social Cost of Bad Online Marketing

Harvard Business

In the B2B world, it’s all about lead generation: getting people to hand over their email addresses and phone numbers so that you can spam and telemarket them into submission, where “submission” means actually buying your product. Today’s standard marketing playbook looks a lot like what Lyons describes in his book.