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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Do process improvements support strategic objectives? How often do you release new products/services?

Agile 52
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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

So instead of starting with discovery conversations, people analytics data was used to baseline the time spent on the process in every country, and to map the networks of the people involved.

Culture 54
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Write the blog posts that help customers help themselves such as “How to do X-common-goal in our app,” or “How to set up x feature” Bonus: these articles will make your sales people very happy. Your team isn’t big enough to really reap the rewards of these efficiencies.

Metrics 48
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Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. There have been a few cases where it appeared that a patient was gaming the system, but we haven’t seen blatant abuses of the initiative.

System 28
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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Moreover, participating health care systems, including Geisinger, have found that the care delivery reengineering needed to earn and maintain this type of payment model has led to improved processes and efficiencies beyond the program. Business development, contracting, and finance personnel are also required.