1 to 1
JULY 29, 2022
By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”
Harvard Business
JUNE 3, 2016
I have successfully used the BDN with many organizations in a variety of industries. In the apparel industry, the benchmark for inventory accuracy is somewhere between 60% and 70%. In a major U.K. These benefits were then included in their personal performance targets.
Harvard Business
FEBRUARY 13, 2017
” Step 2: Do benchmarking. Here you “benchmark the key revenue and cost metrics in your business against the market and against firms offering the most-comparable products.” One of the growth vectors they identified was moving into the production of high-end apparel that would be sold in department stores.
Expert insights. Personalized for you.
29 
Let's personalize your content