article thumbnail

Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The company’s founder, Herb Kelleher, believed that putting employees first was the key to success.

article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 88
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 78
article thumbnail

Like It or Not, “Smart Drugs” Are Coming to the Office

Harvard Business

ADHD medication sales are growing rapidly, with annual revenues of $12.9 Because these drugs are — for the most part — safe, effective, and easy to get, they pose several ethical challenges for both workers and organizations. The issue of smart drugs is rife with ethical and business dilemmas. billion in 2015.

Ethics 48
article thumbnail

The Crazy Lives of Consultants: is it just me.

The Crazy Lives of Consultants

Imagine how many sales or leads you can fulfil with this great gang of targeted visitors. Do you think the best way to get the cheapest plane tickets is by calling the airline? Finding cheap airline tickets can be one of the most frustrating experiences that most of us learn very quickly. Reminisce over, Above is Money. >>>>>