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Our thought leadership predictions for 2021

The Source

Here are our top three: A more agile mindset. This need to ramp up production and meet a requirement for super-fast turnaround times led to wholesale rethinking of processes, and often turned long-held assumptions about just what can be achieved within tight timescales on their head. A more collaborative approach. …

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How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Embrace Agile Methods for Responding to Customers.

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The First Step to Fixing U.S. Manufacturing

Harvard Business

Even more striking, new research from the McKinsey Global Institute analyzes firm-level financial results and finds a stark contrast in performance between the biggest U.S. They already report that the domestic supplier base is hollowed out, depriving them of the agility they need to respond quickly to new market opportunities.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

Companies such as IBM, Apple, Toyota, and Fidelity have demonstrated an interest and appetite for deep research and innovation by introducing AI platforms and solutions for customers, partners, and employees. Insurers should focus the case for a proof of concept on activities that require agility, automation, and continuous innovation.

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The Connection Between Employee Trust and Financial Performance

Harvard Business

Doug identified “Inspiring Trust” as his number one mission in his 10-year turnaround of Campbell Soup Company, where his efforts resulted in cumulative shareholder returns in the top tier of the global food industry, and among the highest measured employee engagement levels in the Fortune 500, particularly with his leadership team.