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Our thought leadership predictions for 2021

The Source

The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. Here are our top three: A more agile mindset. Many firms will be in a much better position to pivot quickly towards new topic areas, supported by upgraded data collection systems and streamlined processes. …

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Technology combined with data is a matter of life and death for professional services firms where the “product” is a combination of insights and expertise. Many pro services firms still use fragmented systems or analog methods like spreadsheets to manage projects. Bad data, in turn, leads to inaccurate timelines, estimates, budgets.

Agile 52
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5 retail strategies that are here to stay

1 to 1

More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes.

Retail 26
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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

Various AI-related technologies, such as natural language processing (NLP), computer vision, robotics, machine learning, and speech recognition, have substan­tially progressed over the years to coalesce into systems that do, think, learn, and continuously adapt.

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How Volvo Reinvented Itself Through Hiring

Harvard Business

Many legacy companies would like to transform themselves into agile, talent-first organizations. Volvo’s turnaround over the last decade offers a great example. Under new ownership (Volvo was sold to China’s Geely by Ford in 2010), the Swedish automaker decided to transform its product line by becoming a premium player.

Talent 28
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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. New products, data breaches, recalls, and inclement weather are just a few examples of the good, bad, and ugly of Black Friday shopping. Black Friday shopping is stressful.

Retail 26
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As Work Changes, Leadership Development Has to Keep Up

Harvard Business

IBM has been building a talent system that both aligns with and accelerates this phenomenon of the external disaggregation of work. Similar to the advance of “standardized process” in the early 20th century, digital is not just the new product to offer our customers (e.g., ” Let’s go back to the IBM example.