The Source

JANUARY 15, 2021

Here are our top three: A more agile mindset. This need to ramp up production and meet a requirement for super-fast turnaround times led to wholesale rethinking of processes, and often turned long-held assumptions about just what can be achieved within tight timescales on their head. A more collaborative approach. …

Leadership 59

Leadership Turnaround Agile Trends 59

Progressus

NOVEMBER 10, 2023

Many pro services firms still use fragmented systems or analog methods like spreadsheets to manage projects. Determining if your system is truly “unified” starts with looking at your core processes to determine if they’re working. This leads to poor visibility, inefficient processes, and, worst of all, inaccurate data.

Agile 52

Agile Tools Data Talent 52

Harvard Business

JULY 2, 2018

Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.

Turnaround 42

Turnaround Agile Operations System 42

1 to 1

AUGUST 18, 2021

More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. Unfortunately, legacy systems are often overwhelmed and there’s no integration among disparate channels. Meeting these challenges while reducing cost to serve will require a digital-first, customer-centric approach.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

NOVEMBER 22, 2016

Various AI-related technologies, such as natural language processing (NLP), computer vision, robotics, machine learning, and speech recognition, have substan­tially progressed over the years to coalesce into systems that do, think, learn, and continuously adapt. Manage change.

Insurance 28

Insurance Insurance Industry Turnaround 28

Harvard Business

MARCH 12, 2018

Many legacy companies would like to transform themselves into agile, talent-first organizations. Volvo’s turnaround over the last decade offers a great example. He hired Nokia engineers, who were accustomed to thinking about what digital forms appeal to consumers, to redesign radio and navigation systems.

Talent 28

Talent Engineering Case Interview Turnaround 28

1 to 1

DECEMBER 7, 2021

Legacy systems are often overwhelmed and there’s no integration among disparate channels. A cloud contact center system is perfect for omnichannel interactions that are the lifeblood of direct-to-consumer, subscription, and many brick-and-mortar retailers by supporting a single view of the customer. Black Friday shopping is stressful.

Retail 26

Retail Strategy Strategy Strategy& 26