Consulting Matters

MARCH 3, 2021

What I'm NOT going to do is show you how to put sizzle around how to explain your methodology to your client that makes them sign with you on the spot because that is not going to happen. Clients don't understand, nor do they care about your methodology. Which is a sales killer. This article is for you.

How To 401

How To Methodologies Survey Leadership 401

Strategic Planning and Management Insights

MARCH 6, 2023

Having a well-implemented data strategy can provide your organization with the tools to effectively monitor and measure progress toward its goals , identify areas that require improvement, and optimize its decision-making. The good news is that there's a tool that can help predict the future and make better choices: scenario planning.

Report 98

Report Data Strategy Strategy 98

Harvard Business

OCTOBER 18, 2016

A retailer’s point of sale (POS) system falls into that category. Instead, they should use a portfolio tool that classifies all existing, planned, and potential digital investments into four categories based on an assessment of their current and future contribution to business success. Let us look at several of them.

Tools 28

Tools Operations System Software 28

Epicflow

OCTOBER 16, 2023

These could range from employee turnover, equipment malfunctions, or even seasonal variations in sales for businesses. “I was approached by a company to investigate why a very important project that should have taken one year actually took five years. This chapter digs deeper into a powerful tool for mitigating their impact: buffers.

Resources 52

Resources System Tools Management 52

Harvard Business

MAY 31, 2016

Back in the 1980s and 1990s, lean manufacturing was the Big New Idea and it seemed like everyone was learning new tools with Japanese names. But too many companies’ efforts to “become lean” stopped at the tools, when it was the ideas underlying the tools that gave lean its power by helping people become more effective.

Operations 28

Operations Data Engineering Software 28

1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26

Metrics How To Survey Software 26