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Embracing Digital Change Requires a Clear Strategic Focus - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Without building on the basis of a digital operating model, there is no way to ensure alignment among a company’s digital initiatives. Operational excellence, customer intimacy, or product leadership — successful companies excel in one dimension and perform well in the others. Digital transformation requires new strengths.

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3 Ways to Drive Effortless Customer Experiences

1 to 1

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Here are three elements that can drive personalized effortless experience and pre-emptively meet customer needs: 1. Customers now expect you to meet them on their terms, on their own time.

Fashion 29
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4 Autopsies of Big Change Management Failures

LSA Global

Borders began as a standard bricks-and-mortar bookstore in Michigan in 1971 and grew to employ almost 20,000 workers before it ceased operations in 2011. Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. They were not agile enough.

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5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business

The team was structured to operate like a startup, with a particular focus on user research, feedback, and a commitment to lean operations. Help Employees Embrace Agility. Agility is key to success when undertaking digital transformations.

Media 37
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Planning Doesn’t Have to Be the Enemy of Agile

Harvard Business

Management by Objectives (MBO) became the height of corporate fashion in the late 1950s. The frustrations with current planning practices intersect with another fundamental managerial trend: organizational agility. But if planning and agility are both necessary, organizations have to make them work. The future could be planned.

Agile 52
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Why Great Leaders Are Hard to Find

Cheryl Cran

Leaders who can skillfully maneuver the fast paced change of technology AND have increased agility in leading change and influencing teams to greater results is increasingly hard to find. This is an old fashioned approach and one that does not support the current and future reality of a fast changing workplace.

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Why Great Leaders Are Hard to Find

Cheryl Cran

Leaders who can skillfully maneuver the fast paced change of technology AND have increased agility in leading change and influencing teams to greater results is increasingly hard to find. This is an old fashioned approach and one that does not support the current and future reality of a fast changing workplace.