Agile Efficiency Insurance Operations 
Tom Spencer
JUNE 9, 2023
In the digital age, businesses are constantly seeking innovative ways to gain a competitive edge and streamline their operations. From enhancing customer experiences to optimizing decision-making processes, AI is reshaping the way businesses operate and opening up new possibilities for growth.
Harvard Business
MAY 15, 2018
Increasing volatility, uncertainty, growing complexity, and ambiguous information (VUCA) has created a business environment in which agile collaboration is more critical than ever. Intuitively, we know that the collaborative intensity of work has skyrocketed, and that collaborations are central to agility. This story is not unique.
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Harvard Business
NOVEMBER 22, 2016
The insurance industry has not been immune to AI’s advancement – whether implementing robo-advisors for investment management (Vanguard and Charles Schwab) or applying AI to insurance and loan underwriting (the Chinese search giant Baidu, which provides enhanced risk assessment capabilities). Assess readiness.
Harvard Business
JULY 19, 2017
Without building on the basis of a digital operating model, there is no way to ensure alignment among a company’s digital initiatives. Operational excellence, customer intimacy, or product leadership — successful companies excel in one dimension and perform well in the others. Digital transformation requires new strengths.
Harvard Business
NOVEMBER 22, 2017
Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself.
Harvard Business
JULY 19, 2017
IT has long played a critical role in helping organizations deliver better products and services, improve operations, better manage risks, and develop new business models to stay relevant. Zurich Insurance Group Takes Its IT Infrastructure to the Agile Cloud. That’s still true. How to Become a Digital Enterprise.
Harvard Business
OCTOBER 18, 2016
With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. They are about achieving cost reduction and efficiency improvements through automation or meeting government requirements.
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