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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

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The AI and ChatGPT Boom: What You Need to Know

Comatch

The acronym stands for Chat Generative Pre-Trained Transformer, which means that this model uses a deep-learning system called the transformer network (as described by Google in a landmark paper ) to understand context and emphasis in language and generate text responses. However, AI could help consultants work more efficiently.

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Becoming a Data-Driven Organization: What You Need to Know

Epicflow

At the same time, the talent component shouldn’t be left aside: data alone cannot lead companies to success without human expertise to use in an efficient way. . Apart from leveraging data for more efficient decision making, what other characteristics are peculiar to data-driven organizations? Real-time data processing and delivery.

Data 96
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Future of Healthcare: Virtual and Augmented Reality

Tom Spencer

According to a recent ABI Research study, VR services in the healthcare market generated around $9 million in 2017 and this is forecasted to grow to approximately $285 million by 2022. Medical Student and Resident Training. References: “Virtual Reality in Medicine and Healthcare to Generate US$285 Million in 2022.”

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Is AI Technology on the Verge of Displacing Humans?

Effective Managers

Any piece of work that has been prepared based on the data set on which ChatGPT was trained is bound to be thorough. Yes, ChatGPT has been trained on a very large data set. ChatGPT was trained on a 45 terabyte database. Can an AI be trained to use a diagnostic capability? But there is a catch. And it’s a big one.

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Telecom Leader Accelerates Business Growth Through Coaching

Brimstone Consulting

One of the leaders, the head of the organization’s US-based Operations Group, had been identified as a candidate for coaching by his manager. Was he working efficiently or just working hard? This became a virtuous cycle of the empowerment, efficiency, and pride that accompanies a shared workload and a superior outcome.

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3 Major Forces Disrupting and Transforming the Professional Services Landscape

Progressus

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Again, business leaders will need to prepare employees to make the most of the latest tech and provide ongoing support and training.

Data 52