Business Consulting Agency

DECEMBER 20, 2023

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

Retail 52

Retail Sales Operations Analysis 52

1 to 1

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

Marketing 26

Marketing Tools Agile Company 26

Kates Kesler

APRIL 7, 2022

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. A common strategy is created by representatives of the network and is broadly communicated.

Agile 65

Agile Enterprise Metrics Talent 65

1 to 1

JULY 16, 2020

In a recent TTEC poll, 45% of respondents indicated that they had accelerated their digital transformation strategy; 31% said their transformation was stuck, and 24% were planning to accelerate. Underscoring both of these trends, Jacobs noted, was a shift in how companies think about customer service strategies and the overall CX.

Strategy 26

Strategy Strategy Strategy& How To 26

Progressus

OCTOBER 27, 2023

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. And it’s those common links that inform tech investments, transformation strategies, and how firms respond to the disruptive forces that define the modern business landscape.

Industry 52

Industry SMB Software Talent 52

Asamby Consulting

MAY 4, 2022

Reform your team’s meeting habits to boost productivity and business impact as a CEO (a post-pandemic approach). Too many meetings will slowly weaken productivity by splintering everyone's work into small chunks and reducing their time for deep work. And with less productivity comes less impact and/or innovation.

Meeting 52

Meeting Tools Survey Productivity 52

1 to 1

DECEMBER 7, 2021

Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

Retail 26

Retail Strategy Strategy Strategy& 26