Remove 2011 Remove Efficiency Remove Metrics Remove Talent
article thumbnail

Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

For example, a hierarchical corporate culture type is proven to decrease an organization's ability to innovate (Cameron & Quinn, 2011). Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009). Gregory, B.

Culture 52
article thumbnail

How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Get Health Care Employees Onboard with Change

Harvard Business

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 28
article thumbnail

Why Apple’s New HQ Is Nothing Like the Rest of Silicon Valley

Harvard Business

“I think we have a shot at building the best office building in the world” were the words Steve Jobs used to describe Apple’s new headquarters in 2011. Mostly, the focus is on efficiency: cost and profitability per square foot, vacancy rates, maintenance overhead. Enduring Value Beyond Efficiency.