Rick Conlow
FEBRUARY 15, 2023
The team leader did little upfront analysis or training. In one retail company, a group of managers did this ad nauseam about a selected few. Early in my career, I had a process improvement project that included service managers from various locations. Sabotage is what happens next. She just assigned the project.
Rick Conlow
JUNE 3, 2021
Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.
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Rick Conlow
JUNE 3, 2021
Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.
Harvard Business
OCTOBER 29, 2018
Facing a tight labor market as the holiday shopping season approaches, many retail companies will undoubtedly consider following the lead of Amazon, which recently announced that it is raising its minimum hourly wage for all of its U.S. Higher wages are good for retail and other low-wage service workers. above the federal minimum wage.
Tom Spencer
JUNE 10, 2014
At the time, they were focused on selling CDs to consumers through retail music stores, and so they saw the new technology as a threat to what they thought was important. Making a concise list and referring to it will help – this will essentially help to “train” your RAS. Again, your RAS will focus on what you train it to.
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. The retail organization wanted to see how this applied to its stores. This playbook is the norm in most organizations.
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