Operations Process Improvement Retail Training 
Rick Conlow
JUNE 3, 2021
Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.
Rick Conlow
JUNE 3, 2021
Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.
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Harvard Business
OCTOBER 29, 2018
Facing a tight labor market as the holiday shopping season approaches, many retail companies will undoubtedly consider following the lead of Amazon, which recently announced that it is raising its minimum hourly wage for all of its U.S. Higher wages are good for retail and other low-wage service workers.
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. The retail organization wanted to see how this applied to its stores. Focus on Learning, Not Pressure.
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