Remove Metrics Remove Productivity Remove Research Remove Turnaround
article thumbnail

How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Any large company should be able to do what Avaya did.

article thumbnail

Private Equity’s New Phase

Harvard Business

These buy outs shifted agency from owners to managers; “corporate raiders” worked with high-yield debt to fund these turnarounds. However, in phase three traditional data gathering and traditional metrics are not sufficient to ensure significantly differentiated value creation.

Talent 28
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Ways CEOs Can Conquer Short-Termism

Harvard Business

We offer such a roadmap here, the outcome of a research project , at the Center for Higher Ambition Leadership, with 25 CEOs and their practices for mastering short-term pressures and creating long-term social and economic value, even in the toughest conditions. The CEOs in our study were adept at telling their company’s story.

Metrics 29
article thumbnail

To Grow as a Leader, Seek More Complex Assignments

Harvard Business

And I’ve spent years with colleagues at Harvard Business School and other academic institutions researching what makes people effective in their jobs. against the average scores for those metrics from all the executives in our worldwide database. One key lesson I’ve drawn from all this experience? You and Your Team Series.

article thumbnail

Reflecting on David Garvin’s Imprint on Management

Harvard Business

The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?” He doesn’t neglect the softer side of the topic (providing time for reflection, opening up boundaries), but they’re not the main course.