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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

Metrics 100
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To Little, Too Late: Why many Diversity and Inclusion efforts fall short

Kates Kesler

They need to consider the strategic implications or opportunities of diversity relative to customers, products, brand, geographic footprint. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards. Capabilities.

Talent 65
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To Little, Too Late: Why many Diversity and Inclusion efforts fall short

Kates Kesler

They need to consider the strategic implications or opportunities of diversity relative to customers, products, brand, geographic footprint. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards. Capabilities.

Talent 65
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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

The network is connected through lateral integrators such as communities of practice, shared metrics, or formal integrator roles. The most important part of the constructor, however, are the processes, forums, and metrics that drive alignment and clear guardrails. Production performance. An Example. Impact on cycle-time.

Agile 65
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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Start a knowledge base.

Metrics 47
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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

Company 28