Remove Knowledge Base Remove Metrics Remove Operations Remove Productivity
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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

The network is connected through lateral integrators such as communities of practice, shared metrics, or formal integrator roles. It typically is a set of roles at the center and dedicated or aligned roles in the operating units. We worked with a large oil and gas company with operations spread across North America. An Example.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Start a knowledge base.

Metrics 45
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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

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