Knowledge Base Management Metrics Strategy 
Kates Kesler
JUNE 29, 2020
We regularly work with CEO’s that are frustrated with leader behaviors that undermine enterprise strategy. Simple financial measures, like P&Ls, are an effective way to visibly drive leader accountability, yet they frequently do not match the complexity of today’s strategies.
Kates Kesler
MARCH 7, 2021
Change management is not just a skill or a process. This post will dive deeper into building the change and project management capabilities that underpin transformation governance. . Integrated portfolio management. . Change management (CM) excellence. . Project management (PM) excellence.
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Kates Kesler
JULY 24, 2020
Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. The focus on “fixing” a talent problem comes too late.
Kates Kesler
JULY 22, 2020
Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. The focus on “fixing” a talent problem comes too late.
Kates Kesler
APRIL 7, 2022
Agility” is the management word of the decade for sure. HR leaders are often asked: Where should work be managed in the organization? Centralized: Some work and decisions need to be placed at the enterprise level, often when the strategy requires policies or controls to enhance risk management and protect the brand.
Harvard Business
SEPTEMBER 11, 2017
Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” Start a knowledge base. What to do. What not to do. Your goal is success.
Harvard Business
JULY 19, 2016
No strategy is static. At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center.
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