article thumbnail

Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

I read two long articles, one in the Seattle Times and the other in the Wall Street Journal. Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. Know what you are going to do. Get into the details.

article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Journal of Nursing Care Quality, 23(3), 216-224. Health Care Management Review,28(3), 254-264. ASHE monograph.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Gorillas in our Midst

Tom Spencer

Source: Siriraj Medical Journal ). This saves us from mental processing overload but can also remove useful information. Matthew is pursuing a Masters in Management following a bachelor’s degree in psychology and has over ten years of experience in education and sports process improvement. Management Consulting'

Retail 127
article thumbnail

“Social Media Crisis” and Other Buzzwords that Need to Go

Melissa Agnes

Social media is an inevitable part of any crisis today, as well as a crisis communication tool that needs to be effectively used in order to help manage a crisis. When it comes to business-speak, all-things innovative took a beating in 2013: The Wall Street Journal names it as one of the year’s most hated buzzwords.

Media 101