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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

I read two long articles, one in the Seattle Times and the other in the Wall Street Journal. Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. Know what you are going to do. Get into the details.

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Journal of Nursing Care Quality, 23(3), 216-224. making enhancements to the hospital physical environment.

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Gorillas in our Midst

Tom Spencer

Source: Siriraj Medical Journal ). This saves us from mental processing overload but can also remove useful information. Matthew is pursuing a Masters in Management following a bachelor’s degree in psychology and has over ten years of experience in education and sports process improvement. Management Consulting'

Retail 127
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“Social Media Crisis” and Other Buzzwords that Need to Go

Melissa Agnes

When it comes to business-speak, all-things innovative took a beating in 2013: The Wall Street Journal names it as one of the year’s most hated buzzwords. The next time you feel the urge to describe something as innovative , ask yourself this: Is the product, service, process improvement, etc.,

Media 101