Remove Interviews Remove Metrics Remove Productivity Remove ROI
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Discussing Teamwork and Measures on Agile for Humans

Johanna Rothman

Ryan Ripley interviewed me on his podcast, Agile for Humans 83 about Create Your Successful Agile Project. The other opinion (based on my experience) was that of using ROI to predict which product, project, or feature a team should do first. You have a customer who has committed to buying this product from you.

Agile 55
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

We’ve separately toured and interviewed principals in more than a dozen corporate coworking spaces in the U.S., Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. Corporate coworkers seek the same.

Company 37
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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26
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The Behavioral Economics of Why Executives Underinvest in Cybersecurity

Harvard Business

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

ROI 28
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What Creativity in Marketing Looks Like Today

Harvard Business

Marketers need to master data analytics, customer experience, and product design. To explore this question, we interviewed senior marketing executives across dozens of top brands. This includes the product, the buying process, the ability to provide support, and customer relationships over time. The metrics also changed.

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Getting the Most from an Online Customer Community

Harvard Business

In our new research , the result of interviews with more than 100 client-side practitioners from a variety of industries, we examine four of the best practices brands can follow to create the most impact with online communities. Measure the ROI. Managing communities is a big commitment.

ROI 28
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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Interview an expert. Interviewing a potential client. Selling productized consulting. ROI calculator. By starting your own podcast, and interviewing other thought-leaders in your industry for your episodes, you’ll become a fantastic resource for your industry. Interview an Expert. Video presentations.